All products eligible for return must be returned within 15 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. No returns will be accepted after 15 days from the original date of purchase. If a return meets the criteria above, then the following apply:
There will be a 25% restocking fee
Charges for shipping and labor are non-refundable
Non-returnable Products
Some products cannot be returned for hygienic reasons. These include, but are not limited to::
Products provided in a sealed package. (Examples: CPAP masks, chin straps, tubing, pillows, etc.)
Incontinence products, orthopedic braces/supports, seat cushions.
Bath safety products (Examples: commodes, raised toilet seats, shower chairs, transfer benches, etc.)
All hygeine products
Mattresses
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Ultra-lightweight wheelchairs
Sport wheelchairs
Custom wheelchairs
Hand cycles
Lift chairs with custom fabrics and/or heat/massage
Open-box items
Special Order / Custom Items
If you make the error on the order, we unfortunately cannot issue a full refund in order to recover our costs. Special order items will be charged a 50% restocking fee. There is the possibility your item may not be returned. This is determined by the manufacturer and is out of our control.
Rentals
Rentals are non-refundable, whether delivered or not. Rentals are not eligible for a prorated refund. When you rent equipment, it is reserved for the time you requested and removed from our rotation. Rental delivery fees, when applicable, are non-refundable. We are aware circumstances change, however we ask that you understand we cannot be financially impacted.
Equipment Delivered to Your Home
Once brought into your home, equipment is non-returnable.
Return Process
If you need to return an item, call our office at (623) 824-2731 and our staff will take the information and provide instructions on the return. If you picked up the product in our store, you will be required to return the item to the store. In order to receive a refund items must be returned as described in paragraph one.
Receiving a Refund
Depending on your method of payment, you may receive the refund using the same method of payment. If you paid for the purchase with a credit card, your account will be credited back once the product has been received and inspected. Credits may take up to 10 business days to process. If you paid with a check or money order, allow 2-4 weeks to receive your refund check.